IT Support Specialist

7 days ago

Charlottetown, Prince Edward Island, Canada Canadian Police Knowledge Network Full time
Job Title: IT Support Specialist

We are seeking a skilled and motivated IT Support Specialist to join our team at the Canadian Police Knowledge Network.

Job Summary

The IT Support Specialist will be responsible for ensuring the stability, integrity, and efficiency of our organization's IT infrastructure, including servers, networks, and end-user systems.

Key Responsibilities
  • Install, configure, and maintain Windows & Linux-based servers.
  • Monitor system performance, troubleshoot issues, and optimize server configurations for performance and security.
  • Implement backup and disaster recovery procedures to ensure data integrity and minimize downtime.
  • Manage web server configurations, including virtual hosts, SSL certificates, and security.
  • Assist with administering Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other associated applications.
  • Collaborate with stakeholders to implement and support Office 365 integrations with other business applications.
  • Document system configurations, procedures, and best practices to facilitate knowledge sharing and training within the IT team.
  • Provide technical guidance and training to end-users as needed.
  • Resolve support tickets from staff promptly.
  • Provision and configure equipment and software for staff.
Requirements
  • Knowledge of Office 365 services and administration tools, with a track record of managing user accounts, permissions, and security settings.
  • Knowledge and experience with Cyber Security Technologies and best practices would be an asset.
  • Some experience as a Systems Administrator with a focus on Linux and Nginx and Office 365 administration would be considered an asset.
  • Some experience in Linux server administration, including shell scripting, package management, and system troubleshooting, would be considered an asset.
  • Experience with AWS cloud services and virtualization technologies would be considered an asset.
What We Offer

We offer a competitive salary, extended health and dental benefits, access to virtual health care and EAP services, and a positive workplace culture that recognizes and values staff.

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