AVP, Large Loss Appraisal and Team Lead
2 weeks ago
We are seeking an experienced and skilled AVP to lead our Large Loss Appraisal team. As a key member of our Property Claims Department, you will be responsible for overseeing the quantification team, including large loss appraisers, review desk evaluators, vendor managers, pricing, and a technical restoration specialist.
Key Responsibilities- Lead and manage a high-performing team of professionals, providing guidance and support to ensure the delivery of business unit outcomes, strategy, and goals.
- Create an environment that fosters continuous improvement, innovation, and employee growth, aligning with our company's values and leadership culture.
- Develop and implement strategies to improve system conditions, enhance customer service, and drive financial performance.
- Ensure effective management of operational risks and identify opportunities for process improvement and waste reduction.
- Communicate effectively with stakeholders at all levels, creating a clear vision and aligning teams to achieve desired outcomes.
- Develop, re-engineer, optimize, and monitor current and proposed claims standards, best practices, risk and compliance standards, functional training curriculum content, and functional IT claims project management.
- Oversee the quantification team, including large loss appraisers, review desk evaluators, vendor managers, pricing, and a technical restoration specialist.
- Develop and implement strategies to increase technical capability on the team, measure results, and ensure appropriate governance and controls on pricing.
- Create, engineer, optimize, and monitor workflows and risk controls to ensure quantification methods reach appropriate financial outcomes.
- Support and create alignment between the quantification team, other business units, and the broader Property & Specialty Department.
- Develop and recommend the strategic direction for your department, representing your team in senior management discussions, internally and externally.
- Have a clear understanding of financial elements of our claims function to ensure we remain financially strong year over year.
- Strong technical construction and estimating experience in large loss quantification.
- Post-secondary education and a CIP/FCIP designation (asset).
- Previous leadership experience in the insurance industry.
- Played a key role in the performance management and career development of others.
- Continuous improvement experience or have studied it.
- Excellent communication skills and ability to engage, advocate, and influence others at all levels of the organization.
- Ability to manage various projects simultaneously.
- Analytical thinker with the ability to gain insight from data to improve the performance of your people.
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