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Client Care Coordinator
2 months ago
We are seeking a highly skilled and motivated Client Care Coordinator to join our team at WSAudiology in Regina, SK. This full-time, permanent opportunity is ideal for someone with strong administration and customer service skills looking to make a positive impact in our community.
Key Responsibilities:
- Assist with the set-up and marketing of our new clinic, including participating in community events, marketing and networking with other businesses, and swag and flyer drop-offs.
- Act as the key point of contact for patients at our clinic, providing exceptional customer service and handling client-facing/front-desk responsibilities.
- Perform administrative tasks, including processing payments, maintaining client files, ordering supplies, and receiving incoming mail and packages.
- Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions to increase sales and foster loyalty to our services and products.
- Participate in ongoing HearCANADA branding and marketing initiatives, including attending community-based events, marketing collateral drop-offs, and networking with other healthcare providers.
- Assist clinical team members with sanitization and equipment as directed.
Requirements:
- 3+ years of experience in a customer service or administrative capacity.
- Experience in a retail or sales-oriented environment is strongly preferred.
- An energetic, self-driven person who is excited about business development and community partnerships/marketing.
- Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners.
- Proficiency with scheduling software and MS Office.
- A valid driver's license and access to a vehicle is required as the role will involve some work-related local travel to events/marketing engagements.
What We Offer:
- Competitive hourly pay + quarterly bonuses.
- Employer-paid benefits that start on your first day.
- RRSP program with employer matching.
- Education assistance program and ongoing mentorship/professional development opportunities.
- A culture that promotes inclusivity and a shared passion in making a positive impact in our community.
WSAudiology is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
