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Client Care Navigator
1 month ago
At Vision Loss Rehabilitation Canada, we are seeking a highly skilled and compassionate Client Care Navigator to join our team. As a Client Care Navigator, you will play a vital role in coordinating and integrating supports and services around individuals living with vision loss.
Key Responsibilities:
- Assess client needs and develop personalized care plans to achieve their goals.
- Coordinate and schedule therapy appointments with primary and specialized service providers.
- Monitor client satisfaction and take remedial action as required.
- Identify opportunities for new or emerging care options to meet changing needs and address service/support gaps.
- Ensure that all service-related activities are documented in the client health record following VLRC policies.
Requirements:
- Understanding of roles and linkages across primary care, community care, and specialized geriatric services.
- Knowledge of client-centered philosophy related to interviewing, assessments, care planning, and scheduling practices.
- Clinical expertise related to client-centered interviewing, assessments, and scheduling practices.
- Experience in client assessments and care planning/coordination.
- Excellent communication skills (verbal and written).
- Strong interpersonal skills, including shared decision-making and facilitation.
- Ability to prioritize workload, manage competing tasks, problem-solving skills, and resourcefulness.
- Proficient in technology (e.g., Microsoft Office and case management and care coordination systems).
Work Environment:
- Willingness to work flexible hours.
- Willingness to work in a variety of settings.
Benefits:
Vision Loss Rehabilitation Canada is committed to creating and fostering an inclusive workplace and is committed to a fair, transparent, and accessible recruitment process. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or deafblind, and those who identify as women and/or 2SLGBTQ+.
We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.
