Client Care Coordinator

3 weeks ago


Regina, Saskatchewan, Canada WSAudiology Full time

We are seeking a highly skilled Client Care Coordinator to join our team at WSAudiology in Regina, SK. This full-time, permanent opportunity is ideal for a motivated individual with strong administration and customer service skills.

Key Responsibilities:

  • Assist with the setup and marketing of our new clinic, including participating in community events and networking with other businesses.
  • Provide exceptional client-facing service, including answering phones, scheduling appointments, and greeting clients.
  • Perform administrative tasks, such as processing payments, maintaining client files, and ordering supplies.
  • Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions to increase sales and foster loyalty.
  • Participate in ongoing HearCANADA branding and marketing initiatives, including attending community-based events and marketing collateral drop-offs.
  • Assist clinical team members with sanitization and equipment as directed.

Requirements:

  • 3+ years of experience in a customer service or administrative capacity.
  • Experience in a retail or sales-oriented environment is strongly preferred.
  • An energetic, self-driven individual with a passion for business development and community partnerships.
  • Excellent communication skills with the ability to establish and build relationships with colleagues, coworkers, and community partners.
  • Proficiency with scheduling software and MS Office.
  • A valid driver's license and access to a vehicle is required for local travel to events and marketing engagements.

What We Offer:

  • Competitive hourly pay + quarterly bonuses.
  • Employer-paid benefits that start on your first day.
  • RRSP program with employer matching.
  • Education assistance program and ongoing mentorship/professional development opportunities.
  • A culture that promotes inclusivity and a shared passion for making a positive impact in our community.

WSAudiology is committed to fair and accessible employment practices and welcomes applications from candidates with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.



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