Team Leader, Transfer Operations

Aviso Wealth:

At Aviso, we are committed to enhancing the financial well-being of Canadians. As a prominent wealth management organization, we prioritize leadership, innovation, collaboration, accountability, and community engagement. Working alongside skilled and enthusiastic professionals who embody our values, you will quickly recognize that our dynamic 'oneaviso' culture distinguishes us from others. If you seek engaging and rewarding work at a company that values its employees, discover more about what Aviso has to offer.

The Opportunity:

We are currently seeking a Supervisor for our Transfers Team within the Operations department.

Reporting directly to the Operations Manager, the Supervisor of Transfers will oversee the Transfers Team, manage workload volumes, and ensure that daily deadlines are consistently met. Key supervisory duties include recruiting, training, coaching, mentoring, and scheduling staff, as well as facilitating new employee onboarding and providing opportunities for career development.

Who You Are:

• Client-Focused: You prioritize both internal and external stakeholders, demonstrating a commitment to understanding and addressing clients' needs. You champion service excellence and strive to deliver solutions that align with those needs, fostering strategic partnerships that position Aviso Wealth as a trusted advisor.
• Results-Oriented: You are dedicated to achieving your objectives and ensuring success. This involves a focus on completing tasks efficiently while also recognizing and seizing opportunities as they arise. You continuously seek ways to enhance your performance and value the importance of ongoing improvement, taking responsibility for your actions and learning from experiences.
• Collaborative: You work effectively with others towards shared goals, making significant contributions to your team's success. Encouraging collaboration, building trust, and fostering inclusion are priorities for you, as you establish effective relationships both within and outside the organization.
• Inspirational Leader: You guide your team by providing consistent direction, support, coaching, and motivation, all while striving for optimal performance. You assist team members in overcoming challenges by providing necessary resources and removing obstacles, ensuring they receive constructive feedback tailored to their individual strengths.

Your Daily Responsibilities:

• Establish and monitor departmental standards for procedures, ensuring quality, accuracy, and efficiency while maintaining service level agreements (SLAs).
• Foster a positive leadership environment by earning the respect of staff, peers, and stakeholders.
• Ensure staff members receive timely and relevant training and development opportunities.
• Coach team members to enhance performance while promoting employee engagement and supporting the onboarding of new hires.
• Maintain up-to-date processes and procedures in all manuals, both internal and external, including departmental SLAs.
• Manage internal and external communications, following appropriate channels for distribution and liaising with external vendors and trustees as necessary.
• Analyze current business practices to identify areas for improvement, recommending and implementing procedures to streamline workflows.
• Oversee departmental projects and participate in the execution of departmental and divisional initiatives, delegating tasks as needed.
• Assist staff with escalated or complex issues, ensuring that all customer inquiries are addressed and service levels are upheld.
• Ensure adequate staffing and development needs are met, including cross-training staff to ensure versatility within the team.
• Review and approve daily journal entries and monthly account reconciliations.
• Prepare monthly reports on SLA standards, including exceptions, and develop business plans to manage resources during peak volumes.
• Stay informed about industry initiatives and standards, including regulatory requirements and protocols.
• Collaborate with management to prepare process and procedural reports for both internal and external audits.

Requirements:

Your Experience and Skills:

• Post-secondary education and ongoing education related to the investment industry, particularly in operations functions.
• Comprehensive knowledge of relevant regulatory requirements; completion of the IFIC and/or CSC is advantageous.
• 3 to 5 years of progressively responsible experience in the investment industry, including at least 1 to 2 years in a supervisory role.
• Exceptional delegation, organizational, time management, and administrative skills.
• Strong attention to detail and accuracy.
• Ability to perform under pressure, prioritize tasks, and meet deadlines.
• Solid analytical and problem-solving abilities, capable of managing multiple tasks with precision.
• Outstanding customer service skills, with a knack for quickly identifying and resolving issues to the satisfaction of all parties.
• Highly motivated and results-driven.
• Intermediate proficiency in MS Word, Excel, Outlook, and Access.
• Fluent communication skills in English are required; bilingual proficiency in French is a plus.

Benefits:

Why Choose Aviso Wealth?

At Aviso Wealth, you will discover a vibrant and inclusive culture that values innovation and celebrates achievements. Here are some aspects that set us apart:

• Competitive compensation packages that recognize and reward individual contributions.
• Comprehensive health, dental, and insurance benefits tailored to meet the diverse needs of our employees.
• Generous vacation allowances, fitness benefits, and parental leave top-up options.
• Matching contributions to our retirement program.
• A commitment to the continuous improvement of our staff through learning and development opportunities, including an education assistance program.
• Regular social events designed to foster teamwork and camaraderie.

Equal Employment Opportunity:

Aviso Wealth is an equal opportunity employer and encourages applications from all qualified individuals, including those with disabilities. We are committed to accommodating your needs throughout the hiring process.

We appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.

Company Overview:

Aviso is a leading provider of wealth management and investment services in the Canadian financial sector, managing over $130 billion in total assets and employing over 1,000 professionals. We are building a comprehensive, technology-driven, client-centric wealth services ecosystem. Our clients include partners, advisors, and investors, and we are a trusted ally for numerous credit unions across Canada, as well as a diverse range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners rely on Aviso for tailored solutions that provide a competitive advantage in a rapidly evolving industry. Our investment dealer and mutual fund dealer, along with our insurance services, support thousands of investment advisors. Our asset management division, NEI Investments, specializes in responsible investing, while our online brokerage, Qtrade Direct Investing, empowers self-directed investors. Aviso Correspondent Partners offers custodial and carrying broker services to a variety of firms. We have a presence in major Canadian cities and are backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We take pride in empowering businesses that empower investors.

A career with Aviso means joining a group of talented, energetic professionals who embody our values daily and belonging to an organization dedicated to your success and career growth.

Salary:

This position offers an expected salary range of $75,000 - $85,000 CAD annually. Individual compensation packages are determined based on various factors unique to each candidate and the specific requirements of the role.