Digital Banking Team Lead

6 days ago

Kelowna, British Columbia, Canada Royal Bank of Canada Full time

Job Summary

Job Description

We are seeking a highly skilled and experienced professional to lead our Digital Banking team at the Royal Bank of Canada. As a Branch Manager - Digital Banking, you will be responsible for managing a team of Digital Banking Advisors who provide student-focused, digital-first advice and expertise to clients.

What is the Opportunity?

This leadership role will involve managing a team of professionals who will help clients with their everyday banking, credit, and investment needs through the use of new digital tools. As an RBC ambassador, you will add value in the moments that matter most to students and collaborate with RBC colleagues and partners to help students achieve their goals.

Key Responsibilities:

  • Lead a team of Digital Banking Advisors with a focus on student education and demonstration, leveraging new digital solutions to deliver a memorable client experience, drive brand value, and retain relationships.
  • Actively listen and engage students in conversation to further understand their individual needs.
  • Proactively take ownership of resolving and preventing client banking problems.
  • Cultivate and maintain relationships with students, colleagues, and partners to make the most of advice opportunities and referrals.
  • Proactively engage with students in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities.
  • Respond to client-initiated contact, assisting them with a range of self and assisted service financial transactions.

Requirements:

  • Proven people leadership skills (Minimum of 2 years of experience in a people management/mentorship role overseeing a sales team).
  • Entrepreneurial attitude who is adaptable, eager to learn, has strong personal ethics, and a hunger for success.
  • A warm, friendly, and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment.
  • Above-average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and the ability to learn new technology quickly.
  • Superior emotional intelligence and situational awareness as well as problem-solving and people skills with the ability to build strong relationships and proactively connect with clients.
  • Experience in personal banking would be an asset.
  • Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course).

What's in it for You?

We offer a comprehensive Total Rewards Program, including competitive compensation, bonuses, and flexible benefits. You will also have opportunities for career advancement, world-class training, coaching, and development opportunities.

Why RBC?

We are a leading financial institution that values diversity, equity, and inclusion. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.

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