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Restaurant Operations Manager

2 months ago

Niagara Falls, Ontario, Canada 13126927 CANADA INC Full time
About the Role

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at 13126927 CANADA INC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Leadership and Management
    • Lead and manage a team of 5-10 staff members, providing guidance, support, and coaching to ensure they have the skills and knowledge needed to excel in their roles.
    • Develop and implement strategies to improve team performance, productivity, and morale.
  • Operational Excellence
    • Oversee the management of restaurant operations, including inventory management, supply chain logistics, and quality control.
    • Ensure compliance with health and safety regulations, food safety standards, and company policies.
  • Customer Service and Experience
    • Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
    • Monitor and address customer complaints and feedback in a timely and professional manner.
  • Financial Management
    • Prepare and manage budgets, forecasts, and financial reports to ensure the restaurant's financial performance meets company expectations.
    • Identify areas for cost savings and implement initiatives to reduce expenses.
  • Marketing and Promotion
    • Develop and implement marketing strategies to increase brand awareness, drive sales, and attract new customers.
    • Collaborate with the marketing team to create promotional campaigns, events, and social media content.
Requirements
  • Education and Experience
    • Bachelor's degree in a related field, such as hospitality, business, or management.
    • Minimum 1 year of experience in a restaurant management role, preferably in a fast-paced environment.
  • Skills and Qualifications
    • Excellent leadership, communication, and interpersonal skills.
    • Strong analytical and problem-solving skills, with the ability to make informed decisions.
    • Proficient in MS Access and MS Excel.
    • Knowledge of operations management principles and practices.
  • Work Environment and Conditions
    • Fast-paced environment with tight deadlines and a large workload.
    • Ability to work under pressure and maintain attention to detail.
    • Flexible work schedule, including evenings, weekends, and holidays.
  • Personal Qualities
    • Excellent oral communication and interpersonal skills.
    • Organized and able to prioritize tasks effectively.
    • Team player with a positive attitude and a customer-centric approach.
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment