Customer Service Supervisor

1 month ago


Brampton, Ontario, Canada 4 J Logistics Inc. Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at 4 J Logistics Inc.

Job Summary:

The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery. The successful candidate will have a strong background in customer service, leadership, and team management.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure excellent customer service delivery
  • Provide guidance and support to team members to improve their skills and performance
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service delivery
  • Manage and maintain accurate records of customer interactions and feedback
Requirements:
  • College/CEGEP diploma or equivalent
  • 1-2 years of experience in customer service or a related field
  • Proven leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and problem-solving skills
Working Conditions:
  • 35 hours per week
  • Permanent position
  • English language required


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