Current jobs related to IT Workforce Transformation Leader - Sault Ste Marie, Ontario - OLG


  • Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Account Manager - Industrial - BILINGUALTransform the customer experience by building strong relationships and delivering exceptional service. As an Account Manager, you will be the essential link between our customers and our innovative solutions, looking after your own customer portfolio.Key Responsibilities:- Manage customer relationships: Build strong...


  • Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Account Manager - Industrial - BILINGUALTransform the customer experience by building strong relationships and delivering exceptional service. As an Account Manager, you will be the essential link between our customers and our innovative solutions, looking after your own customer portfolio.Responsibilities:- Manage customer relationships: Build strong...


  • Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Account Manager - Industrial - BILINGUALTransform the customer experience by building strong relationships and delivering exceptional service. As an Account Manager, you will be the essential link between our customers and our innovative solutions, looking after your own customer portfolio.Responsibilities:- Manage customer relationships: Build strong...

  • Account Manager

    4 weeks ago


    Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Account Manager - Industrial - BILINGUALTransform the customer experience by building strong relationships and delivering exceptional service. As an Account Manager, you will be the essential link between our customers and our innovative solutions, looking after your own customer portfolio.Key Responsibilities:Manage customer relationships and deliver...

  • Account Manager

    4 weeks ago


    Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Account Manager - Industrial - BILINGUALTransform the customer experience by building strong relationships and delivering exceptional service. As an Account Manager, you will be the essential link between our customers and our innovative solutions, looking after your own customer portfolio.Key Responsibilities:Manage customer relationships and deliver...


  • Sault Ste. Marie, Ontario, Canada Your Neighbourhood Credit Union Full time

    Transform Your Career as a Chief People and Culture OfficerAre you a visionary leader with a passion for building thriving, inclusive, and people-focused workplaces? We're seeking a Chief People and Culture Officer to drive strategic initiatives that empower employees, foster growth, and create a culture where everyone can succeed.In this role, you'll...


  • Sault Ste. Marie, Ontario, Canada Ontario Lottery and Gaming (OLG) Full time

    Join OLG as we embark on a transformative journey to become a world-class gaming entertainment leader. We're seeking a visionary leader to spearhead our Contact Centre, driving innovation and excellence in customer experience. As Director of Customer Care – Shared Services, you'll lead the development and implementation of cutting-edge training programs,...


  • Sault Ste. Marie, Ontario, Canada Ontario Lottery and Gaming (OLG) Full time

    Join OLG as we embark on a transformative journey to become a world-class gaming entertainment leader. We're seeking a visionary leader to spearhead our Contact Centre, driving innovation and excellence in customer experience. As Director of Customer Care – Shared Services, you'll lead the development and implementation of cutting-edge training programs,...

  • Account Manager

    1 week ago


    Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Transform the Customer ExperienceJoin our dynamic team as an Account Manager. You'll be the essential link between our customers and our innovative solutions, looking after your own customer portfolio.Key Advantages:Competitive salary and attractive remunerationComprehensive health insurance and pension planOngoing training and opportunities for...

  • Account Manager

    4 weeks ago


    Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Account Manager - Industrial - BILINGUALTransform the customer experience by building strong relationships and delivering exceptional service as an Account Manager with Randstad Canada.Key Responsibilities:Manage customer relationships and analyze needs to propose appropriate solutions.Develop and maintain a deep understanding of customer requirements and...

  • Account Manager

    4 weeks ago


    Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Account Manager - Industrial - BILINGUALTransform the customer experience by building strong relationships and delivering exceptional service as an Account Manager with Randstad Canada.Key Responsibilities:Manage customer relationships and analyze needs to propose appropriate solutions.Develop and maintain a deep understanding of customer requirements and...


  • Sault Ste. Marie, Ontario, Canada Your Neighbourhood Credit Union Full time

    Transform Your Career as a Chief People and Culture OfficerAre you a visionary leader dedicated to building a thriving, inclusive, and people-focused workplace culture? We're seeking a Chief People and Culture Officer to drive strategic initiatives that empower our employees, foster growth, and create a culture where everyone can succeed.In this role, you'll...

  • Account Manager

    2 weeks ago


    Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Account ManagerTransform the customer experience by building strong relationships and delivering exceptional service. As an Account Manager at Randstad Canada, you will be the essential link between our customers and our innovative solutions, looking after your own customer portfolio.Key Responsibilities:- Manage customer relationships and analyze needs to...


  • Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Customer Service Agent - Sainte-Marie - BILINGUALTransform conversations into meaningful connections.As a Customer Service Representative, you will be part of a dynamic team that values every interaction. In a warm and collaborative environment, you will be the champion of the customer experience, solving challenges with creativity and empathy.Key...


  • Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Customer Service Agent - Sainte-Marie - BILINGUALTransform conversations into meaningful connections.As a Customer Service Representative, you will be part of a dynamic team that values every interaction. In a warm and collaborative environment, you will be the hero of the customer experience, solving challenges with creativity and empathy.Key...


  • Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Customer Service Agent - Sainte-Marie - BILINGUALTransform conversations into meaningful connections.As a Customer Service Representative, you will be part of a dynamic team that values every interaction. In a warm and collaborative environment, you will be the champion of the customer experience, solving challenges with creativity and empathy.Key...


  • Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Customer Service Agent - Sainte-Marie - BILINGUALTransform conversations into meaningful connections.As a Customer Service Representative, you will be part of a dynamic team that values every interaction. In a warm and collaborative environment, you will be the hero of the customer experience, solving challenges with creativity and empathy.Key...


  • Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Customer Service Agent - Sainte-Marie - BILINGUALTransform conversations into meaningful connections.As a Customer Service Representative, you will be part of a dynamic team that values every interaction. In a warm and collaborative environment, you will be the hero of the customer experience, solving challenges with creativity and empathy.Key...


  • Sault Ste. Marie, Ontario, Canada Randstad Canada Full time

    Customer Service Agent - Sainte-Marie - BILINGUALTransform conversations into meaningful connections.As a Customer Service Representative, you will be part of a dynamic team that values every interaction. In a warm and collaborative environment, you will be the hero of the customer experience, solving challenges with creativity and empathy.Key...

  • Service Coordinator I

    2 months ago


    Sault Ste. Marie, Ontario, Canada Extendicare Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Coordinator I to join our team at Extendicare. As a key member of our leadership team, you will be responsible for providing exceptional care and support to our residents and staff.Key ResponsibilitiesManage the housekeeping, laundry, and maintenance departments to ensure high standards of...

IT Workforce Transformation Leader

2 months ago


Sault Ste Marie, Ontario, Canada OLG Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Director, IT Workforce Enablement to join our team at OLG. As a key member of our organization, you will play a critical role in driving the transformation of our IT workforce to meet the evolving needs of our business.

Key Responsibilities:

  • Develop and Implement Workforce Strategies: Develop and implement strategies to optimize our IT workforce, including workforce planning, talent management, and succession planning.
  • Lead Change Management Efforts: Lead change management efforts to drive cultural transformation and adoption of new ways of working within our IT organization.
  • Manage Resource Utilization: Manage resource utilization and capacity planning to ensure that our IT workforce is aligned with business demands.
  • Performance Reporting and Feedback: Develop and implement performance reporting and feedback mechanisms to monitor and improve workforce productivity and employee experience.
  • Collaborate with Stakeholders: Collaborate with stakeholders across OLG to identify workforce needs and gaps and develop strategies to address them.
  • Develop and Maintain Skills Database: Develop and maintain a database of skills and job ontologies mapped with EIT employees to facilitate the identification of skills and resources when needed.
  • Technology Career Development Framework: Develop and maintain a technology career development framework for EIT roles aligned with market needs, business needs, and People and Culture standards and policies.
  • Continuous Improvement Initiatives: Identify and develop sustainable continuous improvement talent initiatives to allow employees to build a diverse set of skills and knowledge.
  • Adoption of New Ways of Working: Advocate for and drive the adoption of new ways of working, including agile skills and behavioral shifts from a learning and development perspective.
  • Operating Budget Management: Manage the operating budget for various initiatives led by the department.

Requirements:

  • 10+ Years of Delivery Experience: 10+ years of delivery experience in medium to large technology environments, with evidence of increasing collaborations with vendors and senior leadership.
  • 5+ Years of Stakeholder Experience: 5+ years of experience in stakeholder, change management and communications.
  • Resource Management Experience: Experience in resource management and technology career framework development is preferred.
  • Alternative Sourcing Experience: Experience with alternative sourcing options and efforts to optimize same across IT domains is preferred.
  • Agile Experience: Previous experience in Scaled Agile or Lean Agile is preferred.
  • Leadership Experience: Experience leading and mentoring teams across multiple technology domains is preferred.

Education:

  • Post-Secondary Degree: Post-secondary degree or diploma in computer science, engineering, or a related field.
  • Advanced Certification: Advanced Scrum, Product Management, or Product Owner certification is preferred.
  • Agile Knowledge: Strong understanding of Agile Methodologies, values and principles.
  • IT Lifecycle Knowledge: Strong understanding of the IT lifecycle.
  • Change Management Certification: Change Management Certification and/or Lean Six Sigma certification is considered an asset for the role.
  • Collaboration Tools: Experience using collaboration, issue tracking, and agile tools (e.g., Confluence, JIRA, aha).

Critical Skills:

  • Exceptional Communication: Exceptional communication skills with proven ability to explain complex concepts to various audiences inclusive of executives and board members.
  • Influencing and Negotiation: Excellent influencing, negotiation and collaboration skills with both internal and external stakeholder groups with diverse interests.
  • Analytical Thinking: Demonstrated analytical thinking, problem solving, and decision-making skills. Critical thinker with success in developing innovative solutions to business issues.
  • Employee Lifecycle Knowledge: Deep understanding of the employee and contractor lifecycle.
  • Organizational Change Management: Adept at leveraging organizational change management strategies and practices to successfully motivate, inspire and empower others to adapt to disruptive environments.
  • Team Inspiration: Ability to effectively inspire, motivate and empower team members.

Perks of Joining Our Team:

  • Part of a Bigger Picture: Socially responsible company that gives back all its profits to the province and people of Ontario.
  • Flexible Work Environment: To help balance both work and life.
  • You Matter: Family friendly work practices and hybrid work.
  • Freedom to Innovate: Supports new and better ways to be successful.
  • Be Your Authentic Self: Environment that values diversity as a source of strength.
  • Learning Galore: 24-7 access to robust online learning programs.
  • Public Service Pension Plan: Participate in a major defined benefit pension plan sponsored by the Government of Ontario.
  • Variable Pay Program: Performance-based incentives to share in our success (Permanent OLG Employees Only).