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Technical Solutions Consultant

2 months ago

Toronto, Ontario, Canada GAV MGMT Full time
Job Summary

We are seeking a highly skilled and experienced Audio Visual Systems Engineer to join our team at GAV MGMT. As a key member of our technical staff, you will be responsible for assisting our sales team with site surveys, gathering information, and creating system solutions.

Key Responsibilities
  • Assist sales staff in evaluating opportunities and vetting requests
  • Attend site visits/surveys with sales staff
  • Assist in gathering relevant site information, including physical dimensions, building construction details, lighting measurements, and access points
  • Document client information, requests, expectations, and data for creating design
  • Revisit sites and/or contact clients to gather additional information
  • Assist in creating system designs, including block diagrams
  • Research and gather information on uncommon equipment
  • Utilize manufacturer representative relationships to learn about products and gain design assistance
  • Create new customer and project records as needed
  • Enter equipment, cabling, accessories, and parts into our project system
  • Collaborate in estimating labor for projects
  • Work with sales staff to fine-tune design and project system estimate
  • Create and/or assist sales staff with project briefs or narrative proposals
  • Review RFP, RFQ, and/or bid documents as requested
  • Compile project system equipment, cabling, accessories, and parts for bids, including an initial estimate of labor
  • Contact architects or relevant trades to gather necessary details/information on projects
  • Assist sales staff in forecasting future sales opportunities
  • Assist in compiling product documentation for presentations
  • Accompany sales staff on presentations as requested
  • Help revising design and project system estimate as necessary
  • Help revising project briefs or narrative proposals as requested
  • Create change order requests and process as necessary
  • Monitor manufacturer pricing in project system and help coordinate receipt of updated pricing
  • Collaborate with engineering and sales staff on establishing preferred products and techniques
  • Visit jobsites with operations and/or technicians for introduction or to clarify project scope as requested
  • Assist engineering with alternate products in cases of backorder or product not being available
  • Work with sales staff on requesting special quotes for custom products or bulk purchases
  • May take lead on certain sales opportunities as a primary salesperson
Supervisory Duties

While this position does not directly supervise employees, it is responsible for providing feedback to the Operations Manager on the Installer's performance as it relates to technical skills, ability to perform using drawings and instructions provided, and training and support needs. Provide feedback to the Director of Sales on sales representative's effectiveness in proposing the 'right' solutions to customers and utilizing Engineering to develop solutions.

Minimum Qualifications
  • AVIXA CTS certification required, CTS-D preferred
  • Bachelor's Degree in Engineering or related field, or experience equivalent
  • Proven experience in the design and installation of Audio Visual equipment and technology
Skills and Abilities
  • Ability to design, develop, and draw site plans and electronic schematic diagrams utilizing CAD (BricsCAD or AutoCAD)
  • Ability to design and implement systems control programming (Crestron, etc…)
  • Ability to design and implement DSP programming (QSC, Bi-Amp, etc…)
  • Technical skills in engineering management, quality assurance, and costing
  • Ability to troubleshoot and resolve technical issues experienced in the field with A/V equipment and minor acoustic issues
  • Ability to build upon existing manufacturer relationships for GAV benefit
Additional Skills and Abilities
  • Excellent written and verbal communication skills
  • Must be responsible, self-motivated, personable, and well-organized
  • Excellent planning and project organization skills
  • Ability to manage multiple tasks simultaneously
  • Ability to work effectively with internal and external contacts and as a member of our team
  • Able to train others on technical skills
  • Proficiency in the use of personal computers including such programs as MS Word, Excel, Outlook, CAD, and project management systems
  • Must be able to effectively handle stressful situations
  • Must be able to read and effectively interpret general business documentation, construction blueprints, electronic schematic diagrams
  • Current and valid driver's license