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Operations Manager

3 months ago

Stony Plain, Canada Railserve, Canada Full time

Position Overview:

As a pivotal member of Railserve, Canada, the Site Leader embodies the essence of our commitment to excellence in service delivery and operational safety. This role is integral to fostering a culture where safety and efficiency are paramount, ensuring that our workforce is equipped to meet the demands of our clients and the community.

Key Responsibilities:

  • Safety Culture Development: Champion a Safety-First ethos by promoting a secure work environment. Ensure all personnel are well-versed in safety protocols and compliance regulations, addressing hazardous conditions promptly to minimize risks.
  • Leadership and Strategic Planning: Utilize strong leadership capabilities to define site-specific strategic objectives, creating actionable plans that enhance productivity and performance metrics.
  • Organizational Review: Regularly assess site structure and team competencies, adapting to evolving needs and ensuring alignment with operational goals.
  • Trend Analysis: Actively monitor site performance trends and incorporate customer feedback to identify areas for improvement, developing comprehensive action plans accordingly.
  • Accountability: Manage priorities effectively while holding the team accountable for achieving desired outcomes.
  • Competency Management: Evaluate current and future skill requirements, collaborating with the team to ensure a balanced mix of competencies through strategic hiring and training initiatives.
  • Risk Mitigation: Formulate contingency plans for potential operational scenarios, conducting drills to ensure compliance and preparedness.
  • Documentation Management: Oversee the completion and upkeep of essential records and documentation, ensuring accuracy and compliance with company standards.
  • System Proficiency: Utilize relevant systems for operational tasks, including timekeeping and performance reporting.
  • Preventive Maintenance: Develop and implement a preventive maintenance strategy for all relevant equipment.
  • Operational Efficiency: Conduct necessary business functions to maintain a profitable operation, adhering to budgetary constraints.
  • Customer Relations: Cultivate strong relationships with clients by delivering exceptional service and meeting established goals.
  • Service Innovation: Gain a thorough understanding of customer needs and recommend new services or resources to support ongoing growth.
  • Continuous Improvement: Encourage team input for process enhancements and leverage data to drive impactful changes.
  • Learning Environment: Foster a culture of learning that promotes efficient and effective work practices.

Qualifications:

  • Minimum of 5 years of progressive leadership experience.
  • Strong analytical and problem-solving abilities.
  • Proficient in MS Office and other relevant software.
  • Demonstrated commitment to safety performance.
  • High School diploma or GED equivalent.
  • Willingness to work flexible hours as required.

Preferred Qualifications:

  • Experience in an industrial environment.
  • Knowledge of switching, transloading, or material handling.
  • 4th Class Power Engineering certification.

Skills and Competencies:

  • Ability to foster a safe work culture.
  • Strong customer relationship management skills.
  • Experience in process optimization.
  • Leadership skills to maintain an effective team culture.
  • Effective decision-making capabilities.
  • Basic understanding of budgeting and financial analysis.

This role requires a proactive leader with a commitment to excellence and a focus on continuous improvement.