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Food Service Manager
2 months ago
We are seeking a highly skilled Restaurant Operations Manager to join our team at Tim Hortons. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities- Leadership and Management
- Supervise and train staff in various areas of responsibility
- Develop and implement operational procedures to improve efficiency and productivity
- Conduct performance reviews and provide feedback to staff
- Customer Service
- Ensure exceptional customer service and resolve customer complaints in a timely and professional manner
- Develop and implement strategies to increase customer satisfaction and loyalty
- Financial Management
- Manage cash and complete balance sheets, cash reports, and related forms
- Monitor and control expenses to ensure profitability
- Marketing and Sales
- Develop and implement marketing plans to increase sales and drive growth
- Monitor and analyze sales data to identify trends and opportunities
- Health and Safety
- Ensure compliance with health and safety regulations and protocols
- Develop and implement procedures to prevent accidents and injuries
- Inventory Management
- Manage inventory levels and ensure accurate ordering and stocking
- Develop and implement procedures to reduce waste and improve inventory turnover
- Human Resources
- Recruit, train, and develop staff to meet business needs
- Develop and implement policies and procedures to ensure a positive and inclusive work environment
- Education
- No degree, certificate, or diploma required
- Experience
- 1 year to less than 2 years of experience in a restaurant or food service management role
- Skills
- Excellent leadership and management skills
- Strong customer service and communication skills
- Ability to work in a fast-paced environment and meet deadlines
- Basic math skills and accuracy with cash handling
- Competitive Salary
- Benefits Package
- Dental plan
- Health care plan
- Vision care benefits
- Opportunities for Advancement
