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Cloud Support Engineer

2 months ago


Toronto, Ontario, Canada Amazon Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon. As a Cloud Support Engineer, you will play a critical role in providing exceptional support to our customers, helping them to succeed in the cloud.

Key Responsibilities
  • Provide advanced troubleshooting and technical support to customers via various contact channels
  • Work closely with customers to identify and resolve complex technical issues
  • Develop and maintain knowledge of cloud technologies and services
  • Collaborate with internal teams to improve support processes and customer experience
  • Participate in the hiring process and mentor new team members
Requirements
  • 3+ years of software development or technical support experience
  • Bachelor's degree in computer science or equivalent
  • Experience troubleshooting and debugging technical systems
About Amazon

Amazon is committed to a diverse and inclusive workplace. We value work-life harmony and strive to create a culture of inclusion that empowers employees to be proud of their differences. We offer endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.