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Client Success Strategist

3 months ago

Canada Fortra, LLC Full time

Client Success Strategist

Fortra, LLC is seeking a Client Success Strategist to enhance customer engagement, promote growth, and ensure client satisfaction. The individual in this role will interact with clients across various levels, including senior executives, to deliver a personalized experience.

Key Responsibilities:

  • Establish and nurture relationships with client managers and executive stakeholders
  • Boost client retention and engagement through regular check-ins and tailored success strategies
  • Oversee client references and endorsements
  • Serve as the primary contact for client inquiries and concerns
  • Collaborate with internal departments to facilitate effective onboarding
  • Monitor client interactions and pinpoint upsell possibilities
  • Gather client feedback and represent their interests within the organization
  • Address escalated client challenges

Required Qualifications:

  • Bachelor's degree preferred
  • Exceptional communication abilities
  • Proficient in building strong relationships
  • Highly organized with the capacity to manage multiple initiatives
  • Client-centric and a collaborative team member
  • Willingness to travel occasionally
  • Physical Requirements: primarily involves computer and phone usage