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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at KOCHWILSON & CO. LTD. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.
Key Responsibilities- Technical Support: Respond to employee inquiries and provide technical assistance to resolve computer-related issues.
- Problem-Solving: Analyze and resolve complex technical problems, using technical manuals, guides, and other resources as needed.
- Training and Development: Provide training and guidance to employees on the use of computer systems, software, and other technical tools.
- Documentation and Record-Keeping: Maintain accurate records of technical issues, solutions, and employee training.
- Team Leadership: Supervise and mentor junior technical support staff, providing guidance and support as needed.
- Business Systems Support: Provide technical support for business systems, networks, and internet services, ensuring that they are functioning properly and efficiently.
- Equipment Setup and Maintenance: Set up and maintain employee equipment, including computers, printers, and other technical devices.
- Web-Server Backup and Recovery: Perform web-server backup and recovery operations to ensure business continuity.
- Customer Service: Provide excellent customer service to employees, responding to their technical needs and concerns in a timely and professional manner.
- Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Skills: Excellent technical skills, strong problem-solving abilities, and excellent communication and interpersonal skills.
- Personal Qualities: Accurate, client-focused, efficient, and organized, with excellent oral and written communication skills.
- Support for Persons with Disabilities: Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
- Support for Newcomers and Refugees: Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster, and supports them with foreign credential recognition and mentorship programs.
- Support for Youth: Offers on-the-job training tailored to youth and provides awareness training to employees to create a welcoming work environment for youth.
- Support for Veterans: Provides awareness training to employees to create a welcoming work environment for Veterans, and offers workshops, counselling services, or other resources to help Veterans navigate their transition into the civilian workforce.
- Support for Indigenous People: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
- Support for Mature Workers: Applies hiring policies that discourage age discrimination, provides staff with awareness training to create a welcoming work environment for mature workers, and offers phased retirement options.
- Support for Visible Minorities: Applies hiring policies that discourage discrimination against members of visible minorities, provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.
