Retail and Customer Service Associate
1 week ago
Job Description
Are you a customer-focused individual with a passion for delivering exceptional service? Do you have a strong work ethic and a desire to work in a fast-paced environment? If so, we may have the perfect opportunity for you
Job Responsibilities
- Provide counter services to customers, utilizing a customer-focused approach to meet their needs and exceed their expectations.
- Sell postal products and services to the business community and public, utilizing your knowledge of our products and services to make informed recommendations.
- Sort, distribute, and process mail into appropriate classifications, ensuring timely and accurate delivery.
- Address delivery and service difficulties to resolve problems thoroughly and quickly, providing excellent customer service and ensuring customer satisfaction.
Qualifications
- High school or provincial equivalency and/or experience in business administration, with a strong understanding of general or post office accounting systems.
- Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions.
- Physical fitness to lift mail containers of up to 50 lb, push or pull boxes, sort mail, and stand for extended periods of time.
- Flexibility to be available for temporary, on-call work, with a willingness to adapt to changing priorities and deadlines.
Additional Requirements
- Ability to work in a team environment, with a strong focus on customer service and teamwork.
- Strong communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.
- Ability to maintain confidentiality and handle sensitive information with discretion.
About Canada Post
Canada Post is a leader in the delivery of postal and parcel services, with a strong commitment to customer service and community involvement. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.
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