Client Advisor
3 weeks ago
Job Summary:
We are seeking a highly motivated and results-driven Client Advisor to join our team at Moncler Spa. As a Client Advisor, you will be responsible for creating exceptional client experiences by advising clients in making purchases that satisfy their needs, desires, and personal style.
Key Responsibilities:
- Engage with clients in accordance with the Moncler Selling and Service standards
- Achieve and exceed sales goals and key retail KPIs (Average Dollar Transaction - ADT, Units per Transactions - UPT, Data Capture, Repurchase Rate, etc.)
- Develop and foster long-lasting client relationships through engaging conversation and active clientele management
- Drive business and sales goals by proactively reaching out to existing clients and developing new clients
- Maintain company merchandise presentation standards
- Proactively follow-up with customer charge sends, repairs, and holds
- Develop and maintain product knowledge
- Review and analyze personal KPI achievement, actively proposing adjustments to sales approach to drive these KPIs and to exceed client expectations
- Support in inventory preparation and execution
- Partner with all employees in the store to maintain a collaborative work environment
Requirements:
- Previous experience in luxury retail
- Proven track record of successful sales generation, building, and developing client relations
- Results-driven and customer-focused
- Strong communication skills (verbal, in person, via email, SMS, etc.)
- Strong attention to detail
- Proficient computer knowledge (MS Word, Excel, and Outlook)
Compensation:
A reasonable estimate of the current base hourly range is CAD 19 per hour to CAD 23 per hour.
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