Lead Specialist, Client Success Operations
4 weeks ago
Join a Team Committed to Excellence
At Boeing, we believe in the power of diversity, equity, and inclusion. Our commitment to creating a welcoming and respectful environment fosters professional growth for all team members.
Position Overview
Boeing Jeppesen is on the lookout for a Lead Specialist in Crew Planning, who will report directly to the Customer Success Service Management manager. This role is based in our Montreal office.
The Lead Specialist will play a crucial role in ensuring our clients derive maximum benefit from our Manpower solutions. You will be instrumental in aligning with the strategic goals of the crew planning division.
Key Responsibilities
- Assist clients in utilizing our advanced Manpower crew planning software.
- Proactively inform clients about new features that can enhance their workforce management strategies.
- Engage with both clients and internal stakeholders, including executives, to ensure that the solutions developed meet their specific needs.
- Conduct maintenance tasks, including software configuration.
- Act as a Subject Matter Expert (SME) throughout the implementation lifecycle, from project initiation to deployment in the client’s operational environment.
- Collaborate with project managers and implementation teams to ensure customer satisfaction regarding solution deployment and problem resolution.
- Enhance crew efficiency through improved training and resource allocation strategies.
- Analyze and compare various scenarios based on key performance indicators.
Qualifications
The ideal candidate will possess:
- A minimum of 9 years of professional experience or an equivalent combination of technical education and experience.
- Strong analytical skills to collect, organize, and interpret data, leading to actionable insights.
- Advanced proficiency in English, both written and verbal.
- Experience with data integration, database configuration, and XML extensions.
- The ability to read and understand Python code or similar programming languages.
- A Bachelor’s degree in Business Administration, Computer Science, or a related technical field, or an equivalent combination of education and experience.
Relocation Assistance
This position offers relocation support based on candidate eligibility. We encourage you to submit your CV or resume in English.
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