Bilingual Customer Service Representative

1 month ago


Winnipeg, Manitoba, Canada Drake International Full time
Job Title: Bilingual Customer Service Advisor About the Role: We are seeking a highly motivated and detail-oriented Bilingual Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through various communication channels. Key Responsibilities: * Provide professional and timely responses to customer inquiries on shipment status through calls and chat * Book pick-up calls using the automated dispatch system * Provide rates for both quoted and tariff customers * Provide service standards using system and a manual guide * Provide information on proof of delivery requests and shipment status inquiries * Gather the appropriate information required for the customer service team to ensure the timely completion of traces for each tracing inquiry * Ensure all messages are handled in a timely and efficient manner between call takers and dispatching * Manage all customer complaint calls professionally and effectively to increase customer satisfaction * Check for messages in system and follow up with proper action * Process credit card payments through Chase system * Update all required logs daily to track and trend data Requirements: * Must be bilingual French and English * Experience in Call Centre Customer Service * Strong multi-tasker and team player with high energy level * Ability to effectively handle difficult customers * Proven customer service and interpersonal skills * Proven decision making/problem solving skills * Excellent telephone mannerisms * Working knowledge of Canadian geography * Proven ability to work under pressure Working Conditions: * Must have a high-speed internet connection * Must be able to sit for a long period of time Technical Skills: * Typing speed – at least 40 words per minute * Working knowledge of windows-based PC programs * Able to navigate computer programs comfortably What We Offer: * Comprehensive benefits package * Employee Discounts and Perks * Paid Vacation Starting Wage: $21.53

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