Guest Services Representative
1 month ago
- Educational Requirement: Secondary (high) school graduation certificate
- Experience: 1 to less than 7 months in a similar roleRole Overview
The Front Desk Clerk is essential in ensuring a smooth check-in and check-out process for guests. Responsibilities include:
- Welcoming Guests: Register incoming guests and allocate rooms efficiently.
- Reservation Management: Handle and manage room bookings with accuracy.
- Information Provider: Offer detailed information regarding hotel amenities and services available.
- Payment Processing: Facilitate guest departures and manage payment transactions.
- Administrative Tasks: Conduct clerical duties such as faxing, filing, and photocopying.
- Communication: Answer phone calls and messages promptly.
- Guest Assistance: Provide support to guests with special requirements.
- Customer Service Excellence: Deliver outstanding service to enhance guest satisfaction.
Participate in initiatives that support diverse groups including newcomers, refugees, youth, Veterans, Indigenous people, and visible minorities.
Position Details- Type: Permanent position
- Language Requirement: Proficiency in English is mandatory
- Work Schedule: Full-time, 40 hours per week
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Guest Services Associate
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