Guest Services Representative

1 month ago


Quesnel, Canada Ramada by Wyndham Quesnel Full time
Position: Front Desk Clerk
  • Educational Requirement: Secondary (high) school graduation certificate
  • Experience: 1 to less than 7 months in a similar roleRole Overview

The Front Desk Clerk is essential in ensuring a smooth check-in and check-out process for guests. Responsibilities include:

  • Welcoming Guests: Register incoming guests and allocate rooms efficiently.
  • Reservation Management: Handle and manage room bookings with accuracy.
  • Information Provider: Offer detailed information regarding hotel amenities and services available.
  • Payment Processing: Facilitate guest departures and manage payment transactions.
  • Administrative Tasks: Conduct clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer phone calls and messages promptly.
  • Guest Assistance: Provide support to guests with special requirements.
  • Customer Service Excellence: Deliver outstanding service to enhance guest satisfaction.
Community Engagement

Participate in initiatives that support diverse groups including newcomers, refugees, youth, Veterans, Indigenous people, and visible minorities.

Position Details
  • Type: Permanent position
  • Language Requirement: Proficiency in English is mandatory
  • Work Schedule: Full-time, 40 hours per week


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