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Guest Services Representative

2 months ago

Quesnel, Canada TRAVELODGE QUESNEL Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Front Desk Clerk at Travelodge Quesnel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations as needed.
  • Guest Services: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a hospitality industry setting.
  • Work Setting: Hospitality industry, specifically in a hotel, motel, or resort setting.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, with attention to detail and excellent communication skills.
  • Personal Suitability: Client focus, dependability, efficient interpersonal skills, flexibility, judgement, organized, reliability, and a team player attitude.