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Technical Support Specialist

2 months ago


Vancouver, British Columbia, Canada FISPAN Services Inc Full time
Technical Support Role at FISPAN Services Inc

We are seeking a dedicated Technical Support Specialist to join our team at FISPAN Services Inc, a fast-growing Financial technology (FinTech) company. If you have a passion for helping users resolve computer-related issues and meet the following requirements, we encourage you to apply:

Requirements:
  • Work Term: Permanent
  • Work Language: English
  • Hours: Full-time, 40 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 2 years to less than 3 years
Key Responsibilities:
  • Respond to users experiencing difficulties with computers and provide timely solutions
  • Research and implement solutions using user guides and technical manuals
  • Offer advice and training to users to enhance their technical skills
  • Maintain a comprehensive problems and solutions log for reference
  • Participate in software redesign projects to improve user experience
  • Provide business systems, network, and Internet support to ensure seamless operations
  • Perform Web-server backup and recovery operations to ensure data integrity
  • Deliver exceptional customer service to meet user expectations
Benefits:
  • Comprehensive health benefits including dental, health care, and vision care plans
  • Financial benefits such as bonuses and Registered Retirement Savings Plan (RRSP)
  • Long-term benefits like maternity and parental leave, and Tax-Free Savings Account (TFSA)
  • Learning and training opportunities paid by the employer to enhance skills and knowledge
  • On-site amenities and paid time off for volunteering or personal days
Support Programs:
  • Participation in programs that support newcomers, refugees, youth employment, Veterans, Indigenous people, and visible minorities