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Technical Support Specialist
2 months ago
We are seeking a dedicated Technical Support Specialist to join our team at FISPAN Services Inc, a fast-growing Financial technology (FinTech) company. If you have a passion for helping users resolve computer-related issues and meet the following requirements, we encourage you to apply:
Requirements:- Work Term: Permanent
- Work Language: English
- Hours: Full-time, 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
- Respond to users experiencing difficulties with computers and provide timely solutions
- Research and implement solutions using user guides and technical manuals
- Offer advice and training to users to enhance their technical skills
- Maintain a comprehensive problems and solutions log for reference
- Participate in software redesign projects to improve user experience
- Provide business systems, network, and Internet support to ensure seamless operations
- Perform Web-server backup and recovery operations to ensure data integrity
- Deliver exceptional customer service to meet user expectations
- Comprehensive health benefits including dental, health care, and vision care plans
- Financial benefits such as bonuses and Registered Retirement Savings Plan (RRSP)
- Long-term benefits like maternity and parental leave, and Tax-Free Savings Account (TFSA)
- Learning and training opportunities paid by the employer to enhance skills and knowledge
- On-site amenities and paid time off for volunteering or personal days
- Participation in programs that support newcomers, refugees, youth employment, Veterans, Indigenous people, and visible minorities