Automation Controls Engineer

4 weeks ago

Burlington, Ontario, Canada Shape Process Automation Full time

Company Overview

About Shape Process Automation

Shape Process Automation is a collective of innovative companies specializing in high-pressure waterjet technology and advanced manufacturing solutions. Our mission is to deliver exceptional service and cutting-edge technology to clients globally. We pride ourselves on our commitment to integrity, professionalism, and inclusivity, driving progress in rapidly evolving industries.

We are seeking professionals who are enthusiastic about contributing to our growth in new markets. At Shape, we believe that our success is rooted in the talent and dedication of our employees. We foster a culture of community, encouraging individuals to thrive and succeed within our organization.

What Makes Shape Unique?

Shape Process Automation is dedicated to continuous learning and development, offering competitive compensation and comprehensive benefits. Our multinational team is innovative and technical, providing opportunities for global career advancement. We emphasize collaboration and teamwork, always striving to be at the forefront of technology in our business practices. Our dynamic workforce thrives in a fast-paced environment, where creativity and innovation are encouraged.

Position Overview

The Aftermarket Controls Specialist is a highly skilled and experienced technician responsible for fostering long-term customer relationships through exemplary service. Key responsibilities include providing customer support and training, both onsite and remotely, as well as managing project warranties and technical assistance.

Key Responsibilities

  • Collaborate with the Aftermarket Sales and Service Manager to oversee warranty and service operations for custom automation and robotics clients.
  • Address customer service needs promptly, including after-hours support.
  • Work with the Aftermarket Sales and Service Manager to identify customer account leads and opportunities for revenue growth.
  • Assist in developing technical solutions and proposals for clients.
  • Provide both remote and onsite technical support for control systems.
  • Coordinate with various departments to ensure a seamless service experience for customers.
  • Offer technical support via phone and remote access, scheduling service resources as needed.
  • Design and implement customer training programs, delivering technical training sessions.
  • Occasionally support systems controls teams with PLC, HMI, and robotics expertise.
  • Travel to customer sites for system commissioning and support.

Required Qualifications

  • 3 to 5 years of experience leading a controls team in the automation sector is advantageous.
  • 3 to 5 years of hands-on experience with PLC, HMI, and robotics in material handling and automation.
  • Proficient in PLC, HMI, and robotic control system design and troubleshooting.
  • Strong interpersonal skills for effective collaboration and leadership.
  • Comprehensive knowledge of industry-related capital equipment and systems, particularly in automation and robotics.
  • Proven leadership experience with mechanical, hydraulic, pneumatic, electrical, and electronic systems.
  • Strong computer skills, including the ability to interpret complex blueprints and AutoCAD drawings.
  • Creative and innovative problem-solving abilities.
  • Excellent organizational skills and the capacity to analyze complex issues.
  • Strong verbal and written communication skills.
  • Willingness to travel at least 50% of the time.

Employment Type

Full-time, Permanent

Compensation

Salary range: $85,000.00 - $95,000.00 per year

Benefits Offered

  • Company events
  • Pension plan
  • Dental insurance
  • Disability coverage
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP matching
  • Tuition reimbursement
  • Vision care

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