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Industrial Controls Technician
2 months ago
About Shape Process Automation
Shape Process Automation is a leading provider of manufacturing process solutions to customers around the world. Our core technology was founded in high-pressure waterjet cutting, cleaning, and surface preparation.
Our Mission
We work together to develop intellectual properties that drive progress and raise the bar in service excellence. We set the standard for integrity, professionalism, and inclusiveness to meet the challenges of rapidly evolving industries.
Job Summary
We are seeking a highly proficient and well-rounded Automation Controls Specialist to join our team. The successful candidate will be responsible for developing and growing long-term customer relationships through world-class service.
Key Responsibilities
- Collaborate with the Aftermarket Sales and Service Manager to manage and coordinate warranty and service work for all custom automation and robotics customers.
- Ensure customer service requirements are addressed promptly, including those outside of regular office hours.
- Coordinate with the Aftermarket Sales and Service Manager to pursue customer account leads and opportunities to grow revenue.
- Support the Aftermarket Sales and Service Manager in the development of technical solutions and proposals.
- Provide remote and on-site technical controls support to customers.
- Collaborate with interdepartmental teams to ensure customers receive a seamless service experience.
- Provide technical phone/remote PLC support and schedule service resources to support customer requirements as required.
- Develop customer training programs and lead/provide technical training to the customer base.
- Provide occasional PLC, HMI, and robot support to systems controls teams when required.
- Travel to commission and support systems at customer facilities.
Requirements
- 3-5 years of experience leading a controls team in the automation industry (a strong benefit).
- 3-5 years of hands-on PLC, HMI, and robot experience in the material handling and system automation and robotics industry.
- High-level proficiency in PLC, HMI, and robot control system design and debug.
- Strong interpersonal skills to work effectively with others, solicit input, lead, and motivate.
- Comprehensive knowledge of related industry capital equipment components and systems required; preferably automation, PLC, and robotics related.
- Proven experience leading people with strong mechanical, hydraulic, plumbing, pneumatic, electrical, robot controls, PLC controls, and electronic skills required.
- Strong computer skills and ability to read complex blueprint and AutoCAD drawings.
- Ability to think creatively and innovatively.
- Strong organizational skills.
- Ability to analyze complex problems.
- Strong oral and written communication skills.
- Able and willing to travel at least 50% of the time.
What We Offer
- Competitive salary: $85,000.00-$95,000.00 per year.
- Comprehensive benefits package, including company events, company pension, dental care, disability insurance, employee assistance program, extended health care, life insurance, paid time off, RRSP match, tuition reimbursement, and vision care.
