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IT Support Specialist
2 months ago
Canadian Forces Morale and Welfare Services (CFMWS) is a leading organization that champions a healthy, fun, creative, and active lifestyle for Canadian Armed Forces members, Veterans, and their families. Our mission is to deliver a variety of recreation and fitness programs, offer family support, organize charity events, and provide retail, travel, and banking discounts and customized financial services.
The RoleWe are seeking an IT Support Specialist to join our team. As a key member of our technical support team, you will provide first- and second-level hardware and software support to users. Your responsibilities will include installing, configuring, and troubleshooting point-of-sale stations, as well as performing updates and maintenance.
Key Responsibilities- Install, configure, and troubleshoot point-of-sale stations
- Perform updates and maintenance on hardware and software
- Conduct installations, maintenance, and troubleshooting of computer hardware and software
- Review hardware and software, recommending items for purchase
- Ship and receive user systems for hands-on repairs
- Act as problem manager for new deployments of corporate applications
- Perform on-site reviews for remote systems
- Maintain the storage of backup media
- College diploma or certificate in Computer Science, Computer Engineering, or a related field
- Information Technology Infrastructure Library (ITIL) certification
- Experience in maintaining and supporting enterprise-wide software and telecommunications infrastructure
- Experience in systems analysis, network, hardware, and software management and support
- Experience in help desk support, problem analysis, and resolution
- Experience in application testing
- Client focus, organizational knowledge, communication, innovation, teamwork, and leadership competencies
Bilingual (English and French) is essential. Reading, writing, and oral communication skills are required.
Benefits- Health benefits, including drug coverage, healthcare spending account, virtual care, employee and family assistance program, mental health support, travel insurance, dental, vision, life insurance, disability insurance, and accidental death and dismemberment coverage
- Work-life balance, including paid vacation, family-related leave, and personal days
- Retirement planning, including group savings plans
- Learning and development opportunities, including tuition assistance program, advanced learning program, payment of professional association memberships, online learning opportunities, and second language training
- Perks, including discounts through CF One Member Appreciation
