Front Desk Representative

3 weeks ago


Fergus, Ontario, Canada BEST WESTERN PLUS Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at BEST WESTERN PLUS. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges and receive payments, and balance cash and complete balance sheets.
  • Inventory Management: Maintain an inventory of vacancies, reservations and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures, and assist clients/guests with special needs.
  • Clerical Duties: Perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer telephone and relay telephone calls and messages, and contact customers to deliver requested wakeup calls.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: Fluency in English.
  • Work Schedule: 40 hours per week.
Personal Qualities
  • Dependability
  • Efficient Interpersonal Skills
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team Player


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