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Front Desk Representative

2 months ago


Fergus, Ontario, Canada BEST WESTERN PLUS Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at BEST WESTERN PLUS. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:
  • Guest Service: Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Cash Handling: Balance cash, complete balance sheets, cash reports, and related forms, and process guests' departures, calculate charges, and receive payments.
  • Communication: Answer telephone and relay telephone calls and messages, and provide customer service to guests.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: English.
  • Work Setting: Urban area, hotel, motel, resort.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a team player with excellent communication skills and a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity.