Technical Support Engineer

4 weeks ago

Toronto, Ontario, Canada Valiantys Inc. Full time
Job Title: Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our team at Valiantys Inc. The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support and assistance to clients via phone, email, and remote access
  • Identify and resolve technical issues related to hardware, software, and network infrastructure
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • 3+ years of experience in a technical support role
  • Strong knowledge of IT systems, hardware, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong analytical and troubleshooting skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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