Resource Manager
2 weeks ago
Aon is seeking a highly skilled Resource Manager to join our team. As a key member of our organization, you will play a critical role in empowering results for our clients by delivering innovative and effective solutions supporting Risk.
Key Responsibilities- Manage overall client satisfaction and participate in decisions involving service-related issues and resolution/solutions with offshore/onshore teams.
- Evaluate and recognize staff performance, recommend/provide training and development opportunities.
- Oversee resources to accommodate workflow and manage client deliverables.
- Monitor resources and transactions to ensure timely and accurate deliverables.
- Audit performance to determine if client fulfillment meets expectations.
- Troubleshoot and resolve client issues around ACS deliverables.
- Provide direction and guidance to team members on complex client issues.
- Conduct office and/or client visits as needed.
- Participate in the development of client solutions with ARS Field Office Management.
- Revises programs based on customer feedback and results.
- 3+ years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
- Proven technical competency in commercial insurance with the ability to create innovative solutions.
- Experience in resource deployment and utilization management.
- Strong interpersonal skills with the ability to interact effectively at various levels.
- Proficient use of technology to meet internal and external client expectations.
- Ability to identify and analyze client needs to develop solid solutions.
- Proven leadership skills in a team environment.
- Maintain appropriate brokers license.
Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
We offer a comprehensive benefits package, encourage a diverse workforce, and provide an agile, inclusive environment that allows you to manage your wellbeing and work/life balance. We also offer two "Global Wellbeing Days" each year and a variety of working style solutions, including Smart Working.
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