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Assistant Outlets Manager

2 months ago

Richmond, British Columbia, Canada Accor Full time
Assistant Outlets Manager

Are you passionate about delivering exceptional guest experiences and leading a high-performing team? As Assistant Outlets Manager at Fairmont Vancouver Airport, you will play a key role in driving the success of our food and beverage operations.

Key Responsibilities:
  • Support and mentor the Food & Beverage teams to ensure seamless service delivery
  • Provide operational leadership and direction for the day-to-day operations of the Outlets, focusing on service excellence and logistics
  • Create and maintain an engaged work environment that fosters a welcoming and personalized experience for our guests
  • Conduct daily line-ups with the team to review hotel information, service stations, and specials
  • Ensure brand standards are upheld with the highest standards of quality and visual appeal
  • Handle guest concerns and respond promptly, logging and notifying relevant areas
  • Assist with scheduling team members to align with labor management standards
  • Communicate effectively with all departments and strive for guest feedback
  • Collaborate with the team on new offerings and actively share ideas, opinions, and suggestions to enhance the environment and dining experience
  • Balance operational, administrative, and colleague needs by focusing on guest feedback surveys, colleague feedback surveys, and financial results
  • Assist in overall F&B management responsibilities as needed
Requirements:
  • A service-focused personality with a passion for food and beverage
  • Previous experience in a similar leadership role
  • Proactive with a demonstrated eye for detail and ability to manage multiple functions while meeting deadlines
  • Strong interpersonal and problem-solving abilities, with the ability to lead by example
  • Full vaccination against COVID-19 and ability to provide proof prior to start date
  • Previous point-of-sale system experience, preferably Silverware
About Accor:

We are an inclusive company that welcomes diverse talent and strives to create a positive work environment. As a leader in the hospitality industry, we offer a range of benefits and opportunities for growth and development.