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**Supervisor I

2 months ago

Ottawa, Ontario, Canada Tapestry Full time
About the Role

We are seeking a highly motivated and experienced Supervisor to join our team at Tapestry. As a key member of our leadership team, you will be responsible for driving business growth, developing and implementing sales strategies, and leading a team of sales associates to deliver exceptional customer service.

Key Responsibilities
  • Develop and execute business driving initiatives to build repeat business and attract new customers
  • Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate
  • Ensure all sales associates complete the sales training program and develop strong product knowledge across all categories
  • Model and supervise the selling environment, providing consistent coaching on sales training process to ensure the highest level of customer service and sales
Leadership Presence
  • Achieve personal sales goals and educate the team on sales plans, personal sales goals, store stats, and drive them to achieve these goals
  • Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles
  • Foster a team environment by creating a fun, competitive, inviting atmosphere
Building Brand Equity
  • Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customer
  • Ensure brand and operating standards are met to support brand consistency
  • Ensure store presentation standards are achieved and maintained
Operational Excellence
  • Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility
  • Accurately process all POS transactions and inventory functions, such as transfers, receiving, FedEx shipments, repairs, and damages, to maintain the integrity of the inventory
  • Adhere to Kate Spade loss prevention policies and operational procedures
Qualifications
  • Minimum 2-3 years' experience in luxury goods or a comparable retail environment
  • College degree preferred
  • Strong written and verbal communication skills
  • Detail-oriented
  • Proactive ability to multi-task and prioritize
Physical Requirements
  • Available to work store schedule, as needed, including evenings and weekends
  • Standing for extended periods of time
  • Able to safely lift boxes up to 40 pounds
  • Comfortable climbing ladders