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General Manager
2 months ago
Key Responsibilities:
* Drive Results: Develop and implement strategies to achieve business objectives and drive revenue growth.
* Drive Employer of Choice Culture: Foster a positive and inclusive work environment that attracts and retains top talent.
* Be a Servant Leader: Lead by example and prioritize the needs of our customers and team members.
Responsibilities:
* Lead in the recruitment, hiring, and onboarding process of A-Players.
* Coach Team Members and drive team building events through our Leadership Development Program.
* Schedule and conduct department and company meetings and weekly Goal Setting and Reviews (GS&R) events with team.
* Coordinate and discuss financial/operational matters with finance personnel and team leads.
* Communicate and collaborate with corporate personnel.
* Develop a business plan to achieve profitability goals.
* Expense budget maintenance
* Monitor bank lines of credit, cash flow, and A/R for overall bank relationship status.
* Review job reports, WIP (work in progress), and customer relations with team for backlog/contracts signed but jobs not started/flow of WIP/quality control/customer complaints.
* Discuss and review marketing plans and objectives with Business Development lead.
* Attending company marketing and business development events to build relationships.
* Participating in monthly GM meetings and PD Corporate events.
* Understand the Franchise Agreement and Operations Manuals.
* Partner with lead sources and drive to agreed upon KPI's.
* Quickly resolve escalated customer service concerns.
* Professionally represent the Paul Davis Brand, always.
* Represent the company's Vision, Mission, Values and 10 Serving Basics
Requirements:
* Bachelor's Degree or multiple years' experience in Construction Management, Business Management, or related field
* Five plus years' experience in a management role
* Experience with reading and interpreting financial statements.
Preferred Education and Experience:
* Experience in restoration or construction field.
* Experience in a Project Management and/or Estimator role.
* Sales experience
* General Contractor's License
* Leadership Development Trainings
* IICRC certifications
Physical Requirement:
* Must be able to stay in a stationary position up to 75% of the time.
* The person in this position needs to occasionally move about a customer job site (indoors and outdoors).
* Occasionally ascends and descends a ladder to service customer sites.
* Must be able to observe and perceive information on a computer and documents.
* Must be able to communicate and converse with customers over the phone and face to face.
* Occasionally will lift to 50lbs.
* Ability to safely operate a company vehicle.
Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity."
