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Bilingual Collections Coordinator
3 months ago
The Chubb Fire & Security Advantage:
- Commitment to Service Excellence
- Leadership in Technology
- Dedication to Quality
Chubb Fire & Security offers a comprehensive range of security and life safety solutions tailored for Canadian organizations, enterprises, and homes. We are committed to delivering cutting-edge solutions that meet the highest security and life safety standards across the nation.
We are currently seeking a Remote Maintenance Specialist to provide expert support and remote services to our Platinum clients utilizing Chubb's alarm, access control, and CCTV systems.
Key Responsibilities:
- Manage technical support requests from clients.
- Conduct remote troubleshooting and issue triage.
- Execute remote tasks to resolve operational challenges.
- Create, validate, and curate technical content for an online collaborative platform.
- Act as the primary point of contact for Platinum clients seeking to resolve technical issues remotely.
- Avoid unnecessary technician dispatch by resolving issues remotely.
- Process customer technical escalations through online and phone support.
- Provide triage for Platinum customers using remote diagnostic tools.
- Effectively conduct remote service sessions via client or remote desktop.
- Assist customers with remote service contracts, including programming and troubleshooting.
- Offer remote phone support for integration challenges.
- Guide clients in resolving system issues related to user error or configuration.
- Collaborate with various departments and the Remote Services team.
Qualifications:
- Bilingual proficiency in French and English is preferred.
- A college degree or two years of vocational or technical training in electronics or a related discipline.
- Direct technical experience in the commercial security sector.
- Comprehensive knowledge of intrusion, CCTV/integrated systems, and access control products.
- Understanding of virtualized hosted infrastructure and remote connectivity solutions.
- Familiarity with electronic and CCTV/integrated systems used in integration.
- Proficient PC skills in a Windows environment.
- Ability to maintain composure and professionalism in high-pressure situations.
- Willingness to work flexible hours, including weekends and holidays.
At Chubb, we foster a culture of performance and accountability, ensuring that our team members are equipped to deliver exceptional service.