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IT Support Specialist

2 months ago


Richmond Hill, Ontario, Canada Onico Solutions Full time
Job Description

**Job Title:** Maximo Administrator

**Job Summary:** We are seeking a highly skilled Maximo Administrator to join our team at Onico Solutions. The successful candidate will be responsible for providing technical administration and support for corporate software applications to ensure optimal performance in a secure manner.

Key Responsibilities:
  • **Technical Administration:** Responsible for the technical administration of IBM Maximo and other applications, ensuring they are running smoothly and efficiently.
  • **Research and Recommendations:** Conduct research and assist the Manager with recommendations for system improvements through proactive monitoring and troubleshooting of solutions.
  • **Documentation:** Create and maintain thorough documentation related to administrative configurations, procedures, and modifications of applicable corporate applications.
  • **Application Support:** Assist the Application Development team by performing applications testing and application deployments.
  • **Installation and Patching:** Manage installations, patching, and monitoring of development, testing, and production application environments.
  • **Incident Management:** Manage the incident queue for the business solutions team to ensure that all tickets are promptly assigned to appropriate team members and are resolved in a timely manner.
  • **Content Management:** Provide Content Management support for the internal and external corporate websites.
  • **Analytics:** Publish website analytics to key company stakeholders.
  • **Data Security:** Ensure corporate data is secured in accordance with IT security policies.
Qualifications:
  • **System Administration:** System administration including configuration, security, procedures, and best practices.
  • **IBM Maximo Mobile App Administration:** IBM Maximo Mobile App administration including configuration, security, and deployment.
  • **CMMS Workflows:** Solid knowledge of CMMS workflows and Data Standards.
  • **Process Workflows:** Designing and configuring process workflows incorporating alerts, actions, and approvals.
  • **Custom Modifications:** Implementing custom modifications and configurations into production environments.
  • **Automated Data Feeds:** Configuring and maintaining automated data feeds from and to external systems using IBM Maximo APIs.
  • **Subject Matter Expert:** Collaborate and act as Subject Matter Expert on Maximo application development, administration, and support using best practices.
  • **Training:** Establish and deliver Maximo training modules from Train-the-Trainer through PM to user-level.
  • **System Upgrades:** Interface with Implementation Provider of system upgrades to ensure currency of application version.
  • **System Reports:** Develop ad-hoc and standard system reports/deliverables for specific and non-specific data pulls as well as application development as required.
  • **User and Security Management:** New development and maintenance of Users and Security Groups, Workflow Management, and KPIs.
  • **Log Management:** Setting log levels, and log analyzing.
  • **Configuration Control:** Participate in Configuration Control activities and work with managers to coordinate new system requirements and/or configuration changes.
  • **Database Management:** Work closely with database team to ensure system operates optimally.
  • **User Support:** Work with users to resolve Maximo application issues.
  • **Database Concepts:** Object-based database concepts.
  • **Application Administration:** Application administration concepts and procedures.
  • **Application Security:** Application security best practices.
  • **Active Directory Security:** Active Directory security management.
  • **Internet/Cloud Technology:** Internet/Cloud technology concepts.
Nice to Have:
  • **Visual Force:** Exposure to Visual Force.
  • **Apex Programming Language:** Exposure to Apex programming language.
  • **IBM Domino/Lotus Notes:** IBM Domino/Lotus Notes.
  • **IBM Maximo:** IBM Maximo (currently on version or comparable enterprise asset and work management system).
  • **IBM Maximo Integration Framework:** IBM Maximo Integration Framework (MIF) or comparable JMS based integration framework.
  • **ITIL Concepts:** Technology Infrastructure Library (ITIL) concepts and practices.
  • **Mentoring:** Mentoring technical development and support professionals.

**Salary:** $80,000.00-$85,000.00 plus bonus.