Security Console Operator

3 weeks ago


Ottawa, Ontario, Canada Paladin Security Full time
Job Title: Security Console Operator

Paladin Security is seeking a highly skilled and detail-oriented Security Console Operator to join our team. As a Security Console Operator, you will be responsible for ensuring the safety and security of our clients and their properties.

Key Responsibilities:
  • Dispatching alarm and occurrence responses in a timely and efficient manner
  • Coordinating scheduling changes and book-offs to ensure seamless operations
  • Documenting all information into comprehensive reports to maintain accurate records
  • Escalating situations to stakeholders as required to ensure effective communication
  • Ensuring necessary procedures are followed in the event of emergencies such as bomb threats, fires, and break and enters
  • Liaising with local emergency services and client personnel to ensure a coordinated response
  • Providing briefings to management, supervisors, and staff as required to maintain situational awareness
  • Patrolling and monitoring security systems to identify potential threats
Requirements:
  • Experience in a control room environment with CCTV and access card systems
  • Valid Security License for the province of Ontario
  • Valid First Aid Certificate Level C
  • Ability to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
Skills and Knowledge:
  • Functional ability with the Windows operating system and Windows Office software such as Excel and Word
  • Ability to multitask and prioritize tasks in a dynamic environment
  • Familiarity with Tracktik is considered an asset
  • Superior customer service and professionalism
  • Above average English communication skills, both verbal and written; French is considered a strong asset

Paladin Security is committed to providing a safe and inclusive work environment. We believe in promoting from within and providing opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for security, we encourage you to apply for this exciting opportunity.



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