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Guest Experience Specialist

3 months ago

Ottawa, Ontario, Canada Tommy Gun's Barber Shop Full time

Tommy Gun's Barber Shop is searching for dedicated and enthusiastic Guest Services professionals to provide exceptional experiences for our valued patrons.

As a key member of our team, you will be the first point of contact for our guests, ensuring their visit is smooth, enjoyable, and memorable.

Responsibilities:
  • Deliver outstanding customer service and create a welcoming atmosphere for every guest.
  • Manage the appointment waitlist efficiently and collaborate with barbers to optimize scheduling.
  • Adhere to Tommy Gun's established procedures and protocols.
  • Promote national promotions and specials to guests, enhancing their awareness of our offerings.
  • Perform opening and closing duties, ensuring a seamless transition throughout the day.
  • Process transactions accurately using our point-of-sale system.
  • Contribute to maintaining a clean and organized barbershop environment.
  • Assist with retail sales, providing product recommendations and enhancing the guest experience.
  • Embrace any additional tasks assigned by the shop manager, demonstrating flexibility and commitment to team success.
Qualifications:
  • Exceptional communication skills, both written and verbal, enabling clear and effective interactions with guests.
  • A genuine passion for the barbering and men's grooming industry, coupled with a willingness to learn and grow within this dynamic field.
  • Ability to thrive in a fast-paced environment, managing multiple tasks efficiently and prioritizing guest needs.
  • Strong multitasking abilities and attention to detail, ensuring accuracy and efficiency in all responsibilities.
  • Comfort standing for extended periods and maintaining a professional demeanor throughout the workday.
  • Proficiency with technology and point-of-sale systems.
  • A collaborative team player, contributing positively to a supportive and successful work environment.
  • Driven and goal-oriented, striving for excellence in all aspects of guest service and barbershop operations.
Benefits:

Full-time team members enjoy competitive compensation and comprehensive benefits, including health and dental coverage after a brief waiting period.