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Technical Support Specialist

2 months ago

Montreal, Quebec, Canada Autodesk Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our customers in the manufacturing industry.

Key Responsibilities
  • Resolve customer issues and provide prompt and efficient assistance via various channels, including chat, phone, and email.
  • Provide in-depth technical support and guidance on Autodesk products, including Inventor Professional, to ensure customers achieve their desired outcomes.
  • Research, verify, and document product issues and solutions in our knowledge base and internal case management system.
  • Prioritize and escalate critical issues, ensuring timely resolution and maintaining high service levels.
  • Collaborate with cross-functional teams to identify and address customer pain points and improve overall customer experience.
About Autodesk

At Autodesk, we empower innovators to create anything they can imagine. Our software helps architects, engineers, designers, and makers to bring their ideas to life. We take pride in our culture, which values diversity, equity, and inclusion. Our team members are passionate about making a positive impact on the world and are committed to delivering exceptional customer experiences.

What We Offer

We offer a competitive compensation package, including a base salary, discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. We also prioritize diversity and belonging, creating an inclusive workplace where everyone can thrive.