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Customer Service Supervisor

2 months ago

Vaughan, Ontario, Canada Planta Greenhouses Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled Customer Service Supervisor to join our team at Planta Greenhouses. As a key member of our operations team, you will be responsible for ensuring exceptional customer service delivery and maintaining the highest standards of business continuity.

Key Responsibilities:
  • Conduct performance reviews to identify areas for improvement and provide coaching to team members.
  • Perform same duties as workers supervised, ensuring a deep understanding of our operations and customer needs.
  • Co-ordinate, assign and review work to ensure efficient use of resources and meet business objectives.
  • Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed to prevent downtime and ensure customer satisfaction.
  • Organize and maintain inventory to ensure accurate stock levels and efficient supply chain management.
Requirements:
  • 2 years to less than 3 years of experience in a customer-facing role, preferably in a supervisory capacity.
  • Permanent employment with a 35-hour workweek.
  • Fluency in English as the primary language of communication.
What We Offer:
  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals who share your passion for delivering exceptional customer service.