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Operations Coordinator

2 months ago

Whitby, Canada CB Canada Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Administrative Assistant to join our team. As an Operations Administrative Assistant, you will provide administrative support to various management and operational functions, including clerical tasks, data entry, and customer service.

Key Responsibilities
  • Provide clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone calls.
  • Review, research, and/or enter data in various systems to support respective functional areas.
  • Compile data and provide various regular and ad-hoc reports to management for review and determination.
  • Serve as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
  • Assist management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.
  • Responsible for records management tasks such as maintenance, destruction, and inventory.
Additional Responsibilities
  • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
  • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
  • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.
  • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
  • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
Requirements
  • High School Diploma or GED required.
  • Previous clerical or customer service experience preferred.
Skills and Abilities
  • General business skills such as typing, data entry, and review, and use of phone, copier, and fax.
  • Software skills, including use of Microsoft Office software and web-based applications.
  • Customer service skills necessary to effectively and professionally respond to requests.
  • Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.