IT Support Team Lead

7 days ago


Ottawa, Ontario, Canada FirewallTechnical Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Firewall Technical. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to clients via phone, email, and on-site visits
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Install, configure, and maintain computer systems, networks, and other IT infrastructure
  • Develop and implement technical solutions to improve client satisfaction and reduce support requests
  • Collaborate with other team members to ensure seamless support and resolution of complex technical issues
Requirements
  • 10+ years of experience in IT support, with a focus on technical support and troubleshooting
  • Proven track record of providing exceptional customer service and support
  • Strong technical skills, including experience with Windows, Microsoft Exchange, and other IT systems
  • Ability to work independently and as part of a team to achieve goals and objectives
  • Excellent communication and problem-solving skills
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a talented team of IT professionals

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