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Technical Consultant Specialist

2 months ago

Vancouver, British Columbia, Canada T-Net British Columbia Full time
Unlock Your Potential as a Technical Consultant Specialist

At Global Relay, we're on a mission to revolutionize enterprise information archiving with our cutting-edge cloud solutions. As a Technical Consultant Specialist, you'll play a vital role in helping our clients achieve compliance and visibility in their communications data.

Key Responsibilities:
  • Implement and onboard global customers onto our Compliance product suite
  • Navigate technical challenges and provide excellent customer service
  • Contribute to the Implementation team's knowledge base and learning
  • Work with Sales team to assist with pre-sales, POCs, and provide technical expertise
  • Submit and maintain ownership of issues to internal support, DevOps, and Product teams
Requirements:
  • 1-3 years of experience in SaaS implementation, configuration, and setup
  • General understanding of domains, networking principles, message flow, and email protocols
  • Excellent interpersonal and communication skills
  • Ability to work on several projects concurrently with high attention to detail
  • Microsoft 365 & Hosted Exchange, G Suite experience is a strong asset
What We Offer:
  • Annual base salary range: $60,000 - $70,000 CAD
  • Corporate bonus, extended health benefits, and RRSP Matching
  • Enticing commission structure for applicable Sales roles

We're an equal-opportunity employer committed to diversity, equity, and inclusion. We support a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit our website.