Automation Controls Specialist

4 hours ago

Burlington, Ontario, Canada Shape Process Automation Full time
About Shape Process Automation

Shape Process Automation is a leading provider of manufacturing process solutions, offering a comprehensive portfolio of technologies to customers worldwide. Our core technology is based on high-pressure waterjet cutting, cleaning, and surface preparation, and we continue to innovate and develop advanced technologies to meet the evolving needs of our customers.

Job Title: Aftermarket Controls Specialist

We are seeking a highly skilled and experienced Aftermarket Controls Specialist to join our team. As a key member of our Aftermarket Sales and Service team, you will be responsible for providing world-class service to our customers, including customer support and training, onsite support, remote support, project warranty, and external/internal technical support.

Key Responsibilities
  • Collaborate with Aftermarket Sales and Service Manager to manage and coordinate warranty and service work for custom automation and robotics customers.
  • Ensure customer service requirements are addressed promptly, including those outside of regular office hours.
  • Coordinate with Aftermarket Sales and Service Manager to pursue customer account leads and opportunities to grow revenue.
  • Support Aftermarket Sales and Service Manager in the development of technical solutions and proposals.
  • Provide remote and on-site technical controls support to customers.
  • Collaborate with interdepartmental teams to ensure customers receive a seamless service experience.
  • Provide technical phone/remote PLC support and schedule service resources to support customer requirements as required.
  • Develop customer training programs and lead/provide technical training to customer base.
  • Provide occasional PLC, HMI, and robot support to systems controls teams when required.
  • Travel to commission and support systems at customer facilities.
Requirements
  • 3-5 years of experience leading a controls team in the automation industry (strong benefit).
  • 3-5 years of hands-on PLC, HMI, and robot experience in the material handling and system automation and robotics industry.
  • High-level proficiency in PLC, HMI, and robot control system design and debug.
  • Strong interpersonal skills to work effectively with others, solicit input, lead, and motivate.
  • Comprehensive knowledge of related industry capital equipment components and systems required; preferably automation, PLC, and robotics related.
  • Proven experience leading people with strong mechanical, hydraulic, plumbing, pneumatic, electrical, robot controls, PLC controls, and electronic skills required.
  • Strong computer skills and ability to read complex blueprint and AutoCAD drawings.
  • Ability to think creatively and innovatively.
  • Strong organizational skills.
  • Ability to analyze complex problems.
  • Strong oral and written communication skills.
  • Able and willing to travel at least 50% of the time.
What We Offer
  • Competitive salary: $85,000.00-$95,000.00 per year.
  • Comprehensive benefits package, including company events, company pension, dental care, disability insurance, employee assistance program, extended health care, life insurance, paid time off, RRSP match, tuition reimbursement, and vision care.

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