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Key Holder

1 month ago


Richmond, British Columbia, Canada MAC Full time
Part-Time Key Holder - MAC Richmond

About the Role

We are seeking a highly motivated and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of our store. As a Key Holder, you will be responsible for leading by example, modeling the behaviors that our sales team needs to demonstrate to provide exceptional customer service and achieve sales targets.

Key Responsibilities

  • Provide inspirational, authentic, and personalized customer service to achieve sales and customer service targets
  • Use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation
  • Assist with opening and closing the store on a rotational basis
  • Develop and implement strategies to improve sales and customer service performance
  • Coach and mentor sales team members to achieve their full potential

Requirements

  • Proven retail experience, preferably within cosmetics
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable
  • Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets, is desirable
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment
  • Previous experience with retail point-of-sale software

What We Offer

As a Key Holder at MAC, you will have the opportunity to work with a dynamic and inspirational team, develop your skills and knowledge, and contribute to the success of our store. We offer a competitive remuneration and benefits package, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays, and vacation time.

Anticipated Hourly Range

$18.85 to $28.30 (Depending on qualifications, skills, experience, and/or budget)