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Key Holder

1 month ago

Richmond, British Columbia, Canada MAC Full time
Unlock Your Potential as a Key Holder at MAC

About the Role

We are seeking a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of our store. As a Key Holder, you will use your outstanding coaching and mentoring skills to lead by example, modeling the behaviors that the sales team needs to demonstrate to provide exceptional customer service and achieve sales targets.

Key Responsibilities

  • Lead by example, demonstrating exceptional customer service skills and behaviors to the sales team
  • Support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store
  • Carry out essential start and end of day cash reconciliation and have responsibility for opening and closing the store on a rotational basis
  • Use your flair for retail and cash handling experience to drive sales and customer service targets
  • Develop and implement strategies to improve customer service and sales performance

Requirements

  • Proven retail experience preferably within cosmetics
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable
  • Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets, is desirable
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment
  • Previous experience with retail point-of-sale software

What We Offer

As a Key Holder at MAC, you will have the opportunity to develop your skills and experience in a dynamic and fast-paced retail environment. We offer a competitive remuneration and benefits package, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays, and vacation time. In addition, we maintain highly competitive incentive compensation programs, and you may be eligible to participate in the applicable Commission/Bonus Plan.