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Administrative Assistant for Customer Relations
3 months ago
About Galeries Rive Nord
At Galeries Rive Nord, we are dedicated to fostering vibrant community spaces. Our goal is to enrich the experiences of our tenants, customers, and employees.
As an Administrative Assistant focused on customer relations, you will work under the guidance of the shopping center manager, providing essential support to her and the team in various administrative functions related to daily operations, financial tasks, and customer interactions. Your primary objective is to ensure an exceptional experience for clients, tenants, and retailers.
- Proactively deliver outstanding customer service
- Politely manage incoming calls and direct communications appropriately
- Oversee tenant correspondence
- Assist with logistics for tenant arrivals and departures
- Support marketing initiatives, including loyalty programs
- Maintain the property maintenance tracking system
- Update contact information for tenants and vendors
- Occasionally assist at the information desk
- Manage community kiosk rentals
- Handle petty cash transactions and process bank deposits
- Collaborate with various teams within Galeries Rive Nord
- Assist in restocking office supplies
- Contribute to event planning efforts
- Perform additional related duties as required
Ideal Candidate Profile:
- Possesses a vocational diploma or relevant experience in a similar capacity
- Fluent in French (both spoken and written) with functional English skills preferred
- Recognized for delivering exceptional customer service
- Skilled in using computer applications (MS Office), content management systems, and social media
- Detail-oriented and organized
- Exhibits a positive and professional demeanor
- Demonstrates independence, reliability, and strong teamwork abilities
Benefits Offered by Galeries Rive Nord:
- Comprehensive group insurance plan upon hiring
- Access to telemedicine services
- Employee and family assistance program
- Employer-matched retirement savings plan
- Seven personal float days annually
- Paid holiday for birthdays
Galeries Rive Nord values the strength of its people and is committed to creating an inclusive and accessible workplace. We welcome candidates from diverse backgrounds and are dedicated to providing support during the interview process if needed.
