Patient Scheduling Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Patient Scheduling Coordinator to join our team at CB Canada. As a Patient Scheduling Coordinator, you will play a critical role in ensuring the smooth operation of our healthcare services.
Key Responsibilities- Appointment Scheduling: Create and maintain patient appointment schedules to optimize clinic and homecare efficiencies.
- Communication: Handle all customer communication, including scheduling initial patient appointments, rescheduling established series, and collaborating with nursing services on staffing challenges.
- Reporting: Report adverse events, serious adverse events, and product complaints in accordance with company policies and procedures.
- Collaboration: Participate in close communication with field nurses and business area managers as required.
- Process Improvement: Identify scheduling challenges and opportunities, and follow department escalation processes to resolution.
- Stakeholder Engagement: Strategize with key stakeholders to proactively mitigate risk and achieve optimal patient experiences.
- Workload Management: Manage workload, including evaluating and re-prioritizing daily tasks, and exercising proactive team collaboration to ensure key performance indicators are achieved.
- Education: Post-secondary education or equivalent in a related discipline.
- Experience: Minimum of 2 years of experience in the healthcare, pharmaceutical, or biotechnology industry, with scheduling experience an asset.
- Skills: Strong communication, critical thinking, and interpersonal skills; proficiency in Microsoft applications; ability to organize time, set priorities, and multitask; flexibility to changing departmental and organizational landscapes.
We offer a competitive total rewards compensation package, including comprehensive benefits and a balanced approach to employee well-being. Our commitment to our associates includes benefit programs that meet the diverse needs of our workforce.
Equal Employment OpportunityCB Canada is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.
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