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Patient Appointment Coordinator
1 month ago
We are seeking a highly organized and detail-oriented Patient Appointment Facilitator to join our team at AmerisourceBergen. As a Patient Appointment Facilitator, you will play a critical role in ensuring the smooth operation of our patient appointment scheduling process.
Key Responsibilities- Create and maintain patient appointment schedules to optimize clinic and homecare efficiencies
- Ensure timely communication with customers, including program personnel, Field Nurses, and Patients, within departmental Key Performance Indicators
- Report adverse events, serious adverse events, and product complaints in accordance with Innomar training and policies & procedures
- Collaborate with Field Nurses and Business Area Managers to resolve scheduling challenges and opportunities
- Support new initiatives and internal departmental processes, including database enhancements and workflow improvements
- Identify and resolve scheduling issues, leveraging the escalation process to ensure timely resolution
- Strategize with stakeholders to mitigate risk and achieve optimal patient experiences
- Manage workload, prioritizing tasks and exercising flexibility with phone queue coverage to meet Key Performance Indicators
- Post-secondary education or equivalent in a related discipline
- Minimum 2 years experience in the healthcare, pharmaceutical, or biotechnology industry (or similar); scheduling experience an asset
- Strong communication, critical thinking, and interpersonal skills
- Proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint)
- Ability to organize time, set priorities, and multitask to meet competing work deadlines
- Flexibility to adapt to changing departmental and organizational landscapes
AmerisourceBergen offers a competitive total rewards compensation package, including comprehensive benefits that meet the diverse needs of our associate population. We take a balanced approach to benefits, with many company-paid benefits and others available through associate contributions. Specific benefit offerings may vary by location, position, and/or business unit.
Work ScheduleThis is a part-time position.
Equal Employment OpportunityAmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.
COVID-19 Vaccine PolicyAmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief, you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.
Accessibility PolicyAmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment, and hiring processes and during employment.
