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Property Claims Intake Specialist
3 months ago
Position Overview
At Intact Financial Corporation, our mission is to support individuals, businesses, and communities in thriving during both prosperous and challenging times. Our dedicated team is passionate about making a difference in the lives of our clients.
Role Summary
We are seeking a Property Claims Intake Representative (FNOL) to enhance our dynamic team in the West. In this role, you will serve as the initial point of contact for customers experiencing property loss. Your ability to empathize and listen attentively will be crucial as you guide clients through the claims process.
Key Responsibilities
- Receive and initiate new claims from customers via a dedicated phone line.
- Allocate new claims to the appropriate property claims representatives.
- Deliver exceptional customer service to both external and internal stakeholders, addressing inquiries related to the property claims process.
- Manage a caseload of entry-level property claims, which involves analyzing information, interpreting insurance policy language, determining coverage, assessing damages, and ensuring timely and fair settlements in accordance with company policies and standards.
- Formulate a comprehensive action plan for investigations by identifying necessary information to clarify and substantiate claims.
- Maintain clear and organized documentation in the system to facilitate seamless transitions for colleagues.
Qualifications
- Minimum of 1 year of experience in customer service or administrative roles.
- Ability to adapt and thrive in a fast-paced, evolving business environment.
- Demonstrated commitment to customer service excellence with strong verbal and written communication skills.
- Self-driven and capable of working effectively in a high-pressure setting.
- Innovative thinker with a knack for generating new ideas.
- Outstanding organizational skills and a results-oriented mindset.
- Proven negotiation and conflict resolution abilities.
- Proficient in computer usage and data entry.
- Strong time management capabilities.
- Excellent communication skills, both written and verbal.
- No prior Canadian work experience is necessary; however, candidates must be eligible to work in Canada.
Compensation
The salary for this position typically ranges between $44,000 and $66,000, depending on various factors such as experience, qualifications, expected contributions to the role, and internal equity.
Benefits
As a permanent member of our organization, you can expect to be empowered to excel daily. Here are some of the benefits we offer:
- A financial rewards program that acknowledges your achievements.
- An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
- An extensive flexible pension and benefits package, including access to virtual healthcare.
- Flexible work arrangements to support work-life balance.
- Opportunity to purchase up to 5 additional days off each year.
- An annual wellness account promoting a healthy lifestyle.
- Access to resources and tools supporting physical and mental well-being, fostering connections with colleagues.
- A dynamic learning environment featuring interactive online content and development programs.
- Inclusive employee-led networks that educate, inspire, and provide growth opportunities.
- Supportive leaders and colleagues committed to your professional development.
- A Community Impact program that allows you to contribute uniquely to your community.
