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Resident Experience Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our community team, you will be responsible for delivering exceptional customer service to our residents and prospective residents.
Key Responsibilities- Develop and maintain positive relationships with internal and external stakeholders, ensuring proactive and timely resolution of resident inquiries.
- Provide professional and courteous service to current and prospective residents, handling inquiries, feedback, complaints, or concerns in a prompt and efficient manner.
- Ensure a high level of resident satisfaction through consistent attention to our company's vision, mission, and values.
- Promote a strong sense of community and foster a positive living environment.
- Assist with ongoing operations, including viewings, move-ins, and move-outs, as well as organizing and hosting student events.
- Maintain accurate records and complete general clerical duties as assigned.
- Passion for delivering exceptional customer service.
- Exceptional oral and written communication skills.
- Excellent organizational skills with a strong ability to multi-task.
- Highly motivated and detail-oriented individual.
- Excellent interpersonal skills and ability to resolve problems using facts, sound reasoning, and common sense.
- Forward thinking with an ability to develop creative strategic solutions to issues.
- Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.
Centurion Asset Management Inc. is a leading provider of investment and property management services. We are committed to delivering exceptional results and creating value for our clients and residents. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
